Our team severely inspects each item before shipping. If you receive a damaged item you will need to take pictures of the packaging and item within 2 days of delivery. please provide us with your order number and a description of the issue along with CLEAR photos. Our team will assist you and if we have deemed that the item was damaged during transit we will start a claim with the shipping company. If not, you will need to ship back the item to us and we will issue you store credit in the form of an E-gift card code. As we do not accept any exchanges, you’re welcome to re-order the same item using your store credit.
For damaged items please contact us via email: firstname.lastname@example.org